Course Overview (Recommended Course for RT and First Aider)

CERT First Aider Course is customised and designed for Emergency Responders who required the knowledge and skill sets to perform Cardiopulmonary Resuscitation (CPR) and operate an Automated External Defibrillator (AED) as well as administer the basic first aid required during incident before the arrival of medical assistance. Upon completion, you should be able to:

• Perform Cardiopulmonary Resuscitation (CPR)
• Operate an Automated External Defibrillator (AED
• Manage sprains, dislocations, cuts, fractures and burns
• Use safe manual casualty handling and carrying techniques

 Who Should Attend

This course aims to provide the Emergency Response Team members (RT) with the skills and knowledge required to apply the basic first aid response, life support, management of casualty(s) until the arrival of medical assistance. This course is contextualised and target for operators or technicians taking on the role of ERT in the Company Emergency Response Team (CERT). It is also suitable for Individuals keen on learning basic lifesaving skills for personal development; First Aiders with prior CPR knowledge keen on upgrading their lifesaving skills and knowledge.

Course Duration

1 Day (8 hours)

 Course Assessment

• Theory Assessment: 80% score requirement (Multiple Choice Questions, 2 attempts allowed)
• Practical Assessment: 100% score requirement (3 attempts allowed)

 Certification

A CPR + AED certificate accredited by SRFAC (Singapore Resuscitation and First Aid Council) (in partnership with 3TS & Global Training Services) will be given at the end of the training once the trainees pass the skills set and assessments. The certificate is valid for 2 years.

Course Fees & Funding

$120 per pax (all inclusive). No Funding eligible for this course.

Course Dates

Course Enquiries: for more information and conduct of this course at your venue, please email us at admin@certcg.com for more details.

Its comments like these that make it all worthwhile

Your testimonials mean the world to us, its the kind of selfless goodwill that feels like a pat on the back and makes all the hard work worthwhile. Thanks goes to all the individuals that took the time to write to us to express their gratitude for a job well done, and of course to the staff at CERT Consultancy Group that made it happen. Thank you!

For more information or course registration, please write to us at admin@certcg.com.

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This Business Continuity course gives an overview of the principles and practice of Business Continuity Management, based on the Business Continuity Institute’s Best Practice Guidelines. This course will help delegates who may not have in depth knowledge of Business Continuity to understand the fundamental elements of planning and developing a Business Continuity Plan within their organisation.

Who Should Attend?

- Directors and Senior Managers with responsibility for planning and managing risk

- Business Continuity Professionals

- Operations Managers

- Risk Management Managers

- IT Managers

- All personnel who need to get up to speed quickly with terminology and practices of Business Continuity Management

After Completion, You Will Be Able To:

- Recognise and appreciate the need for business continuity management planning

- Have the understanding of the importance of planning and developing BC Plans for your organisation

- Understand the key elements of a business continuity plan

- Understand the basic and necessary applicability of the business continuity industrial practices within your job responsibilities

- Understand the benefits and be aware of some of the pitfalls in Business Continuity Management

- Gain the tools to understand and build key elements of a business continuity plan for your organisation

Topics Included:

- Introduction and overview of Business Continuity Management

- The language, concepts and tools of Business Continuity

- How to conduct a Risk Analysis and Business Impact Analysis

- Understanding the key elements of a continuity plan

- Developing and implementing the continuity plan

- How to exercise and test the continuity plan

- Maintaining and embedding Business Continuity Management in the culture of the organisation

The course is designed to be interactive with numerous group discussion sessions to reinforce principles and concepts introduced during theory presentations.

Duration:

1 Day

For more information or course registration, please write to us at admin@certcg.com.

In an incident or crisis situation your organisation will be faced with a high level of scrutiny from the industry, the government and the general public. The Media plays a key role in steering the opinion of these groups on how you as an organisation are performing in managing the event.

This highly-specialised 1 day media programme will ensure your organisation obtains a foundation of good media handling and management during an incident or crisis. Effectively managing the media will help minimise any reputation damage to your organisation and even enhance that reputation for the foreseeable future.

Who Should Attend?

- Media Handling Personnel

- Senior Management involved in response to an incident or crisis

- All personnel who may have direct or indirect involvement in managing an incident or  crisis

After Completion, You Will Be Able To:

- Know how the media think and operate in their pursuit of news

- Appreciate the advantages of maintaining an effective media response strategy during crisis

- Gain valuable techniques in speaking to media professionals and handling media interviews

- Understand the importance of prompt and accurate press statements

- Understand the importance of taking charge of your Press Conferences

- Recognise the influence, both positive and negative the media have on your organisations reputation

Topics Included:

- Understanding the importance of your reputation

- An overview of what the media is and how it operates

- How to use the news media to gain positive publicity for your organisation

- Real insights into the journalists’ way of thinking and operating in covering news

- How to handle press conferences and other media interviews skillfully and confidently

- How to prevent the media from turning situations into issues or controversies detrimental to your organisation

- Practical exercises under a variety of different scenarios including mock press interviews and “ambush” interviews with professional journalists

The course is designed to be interactive with numerous group discussion sessions to reinforce principles and concepts introduced during theory presentations. Journalists’ “tricks of the trade” and interview techniques will also be discussed.

Duration:

1 Day

For more information or course registration, please write to us at admin@certcg.com.

Whenever an incident or crisis occurs, invariably the lives of many people are negatively affected. The immediate victims of an emergency are not only those that have been injured or killed but also the families and friends of those involved. The response by the employer to these affected families can adversely affect the long term reputation of the organisation and place intense public scrutiny on the effectiveness of the company to continue to operate. This course is designed to ensure your organisation understands the importance of managing the care of families with compassion and sensitivity not just from a moral and ethical “duty of care” standpoint but also to ensure the viability of your business.

Who Should Attend?

- Human Resources professionals

- Public Relations professionals

- Senior Management involved in response to an incident or crisis

- All personnel who may have direct or indirect involvement in managing the incident or crisis

After Completion, You Will Be Able To:

- Gain valuable techniques in speaking to families of victims and the general public

- Understand the importance of sensitivity when dealing with families

- Understand the various response strategies required at various times during the recovery period

- Recognise the influence, both positive and negative the families have on your organisations reputation

Topics Included:

- Understanding the wide affect emergencies have on people

- How to plan for the response to victim’s families

- Practical exercises in responding to families calls over the phone

- Working with families over the medium and long term recovery process

The training is designed to be interactive with numerous tabletop exercises and activities for the delegates throughout the course to re-inforce introduced principles and concepts.

Duration:

1 Day

For more information or course registration, please write to us at admin@certcg.com.

When an incident occurs, it can rapidly develop into a crisis for your business. Senior management plays a critical role in the overall management of any incident to mitigate the detrimental impacts and avoid a crisis situation occurring. This course is designed to provide practical skills and guidance to senior leaders within a business to assist them in managing a critical situation or event and ensure the ongoing continuity of the business operation.

Who Should Attend?

- Senior Management

- HSEQ related professionals

- Emergency Planners

- Business Continuity Professionals

- All personnel wanting a brief overview of crisis management concepts

After Completion, You Will Be Able To:

- Recognise the types of incidents that can develop into crises

- Understand the difference between Incident management and Crisis Management

- Understand the roles and responsibilities of Crisis Management Team members

- Utilise Crisis Management tools and processes

- Understand the importance of clear communications when managing a crisis

- Understand the usage of an effective system for managing information during a crisis

- Understand the value of a well written Crisis Management Plan

Topics Included:

- Types of Crises

- Incident Management and Crisis Management

- Crisis Management Team Organisation and Structure

- Crisis Management Team Roles and Responsibilities

- Crisis Management Team Response Process

- Principles of leadership and teamwork during a crisis

- An understanding of communications during a crisis

- Stress Awareness

- Managing Reputation

- Purpose and Scope of Crisis Management Plan

- Case Study / Lessons-Learned / Final Exercise

The training is designed to be interactive with numerous tabletop exercises and activities for the delegates throughout the course to reinforce introduced principles and concepts. The course style will focus on the basic principles of crisis management to ensure applicability to all operations.

Duration:

1 Day

For more information or course registration, please write to us at admin@certcg.com.

What would happen if your company had a major fire? Do you have sufficient procedures in place to ensure that all personnel are safe and your business premises are protected? This course will equip the Fire Wardens in your organisation with the EEAA techniques so that they know what to do in the event of fire. The techniques will be taught through practical training such as operating the fire extinguisher and also implementing the fire emergency plan through an interactive session led by our experienced instructor.

Who Should Attend?

- Any member or possible member of the Emergency Response Team

- Staff with responsibilities for advising or forming part of the Emergency Response Team

- Managers or supervisors who will lead or supervise the emergency response teams

- Personnel from any background who wish to learn more about major emergency management

- Applicable to both onshore and offshore personnel

After Completion, You Will:

- To understand the building and company fire emergency plan and its implications.

- To understand the roles and responsibilities of the Fire Warden.

- To be aware of company policies relating to fire safety matters.

- To be conversant with reporting procedures on related fire safety matters and procedures at the assembly area.

- To be able to assist in the safe evacuation of a building in case of emergency.

- To be able to liaise with the management and the fire service personnel at an emergency situation.

- To be able to inspect all escape routes and staircase within a building and assist occupants evacuate using the safe routes in the event of emergency.

- To be able to demonstrate application of all techniques in Evacuation, Escape, Assembly & Accountability as a Fire Warden

Topics Included:

- Understanding the types of fire safety measures provided for in designated premises

- Interpreting floor layout plans and evacuation procedures

- Understanding the Roles and Responsibilities of Fire Warden

- Understand the various types of fire extinguisher and its usage

- Identify the building fire protection system

- Actions to be taken upon sounding of building fire alarm

- Doing checking, evacuation, handling special needs personnel in the event of fire

- Be familiar in the Fire escape routes and designated assembly area as in the building evacuation plan, evacuation process and procedures

- Be conversant in the communication procedures with Building Fire Command Centre

- Able to provide accurate information to building first aid & fire-fighting team or SCDF

Duration:

1 Day

For more information or course registration, please write to us at admin@certcg.com.

To provide personnel with the practical skills and techniques to safely respond to an onsite fire and emergency situation so as to ensure the minimal disruption to the business operation.

Who Should Attend?

- Emergency Response Team members

- Incident Management Team members

- All operational staff working on site

- All office personnel who may have direct or indirect involvement in managing an emergency/crisis

After Completion, You Will Be Able To:

- Understand basic fire fighting knowledge, skill and its application

- Understand method of fire fighting technique and strategy

- Understand the function of fire protection system and its application

Topics Included:

- Chemistry of fire

- Fire fighting equipment and appliances

- Building fire protection system

- Fire safety in building

- Actions in case of fire

- Evacuation procedures Identification of hazards and their characteristics

- Detection and mitigation methods

- Employing appropriate tactics for responding to the emergency

- Continual use of case studies of hazards and response tactics

Duration:

Half Day

For more information or course registration, please write to us at admin@certcg.com.

The response to an emergency in an industrial environment can present unique challenges to the safety and effectiveness of the frontline emergency responders. In the initial stages of an emergency the instinctive nature to do something seemingly positive can in fact be leading well-meaning personal into danger for themselves and their colleagues. Understanding the characteristics of hazards in the industrial environment and the appropriate tactics to be employed can ensure your response is not only safe but highly effective.

Who Should Attend?

- Emergency Response Team members

- Incident Management Team members

- All operational staff working on site

- All personnel who may have direct or indirect involvement in managing an emergency/crisis

After Completion, You Will Be Able To:

- Recognise the various type of hazards present during an emergency

- Understand the consequence of those hazards on people and plant

- Determine appropriate tactics for your operating plant

- Utilise concepts such as “dynamic risk assessment” and “command and control”

- Understand how to ensure the safety of the frontline responders

Topics Included:

- Basic response philosophy in the industrial environment

- Identification of hazards and their characteristics

- Detection and mitigation methods

- Employing appropriate tactics for responding to the emergency

- Continual use of case studies of hazards and response tactics

Duration:

1 Day

For more information or course registration, please write to us at admin@certcg.com

To provide personnel with the practical skills and techniques to safely respond to an onsite fire and emergency situation so as to ensure the minimal disruption to the business operation.

Who Should Attend?

- Emergency Response Team members

- Incident Management Team members

- All operational staff working on site

- All office personnel who may have direct or indirect involvement in managing an emergency/crisis

After Completion, You Will Be Able To:

- Understand basic fire fighting knowledge, skill and its application

- Understand method of fire fighting technique and strategy

- Understand the function of fire protection system and its application

Topics Included:

- Chemistry of fire

- Fire fighting equipment and appliances

- Building fire protection system

- Fire safety in building

- Actions in case of fire

- Evacuation procedures Identification of hazards and their characteristics

- Detection and mitigation methods

- Employing appropriate tactics for responding to the emergency

- Continual use of case studies of hazards and response tactics

Duration:

Half Day

For more information or course registration, please write to us at admin@certcg.com.

When an incident occurs, it can rapidly develop into a crisis for your business. Senior management plays a critical role in the overall management of any incident to mitigate the detrimental impacts and avoid a crisis situation occurring. This course is designed to provide practical skills and guidance to senior leaders within a business to assist them in managing a critical situation or event and ensure the ongoing continuity of the business operation.

Who Should Attend?

- Senior Management

- HSEQ related professionals

- Emergency Planners

- Business Continuity Professionals

- All personnel wanting a brief overview of crisis management concepts

After Completion, You Will Be Able To:

- Recognise the types of incidents that can develop into crises

- Understand the difference between Incident management and Crisis Management

- Understand the roles and responsibilities of Crisis Management Team members

- Utilise Crisis Management tools and processes

- Understand the importance of clear communications when managing a crisis

- Understand the usage of an effective system for managing information during a crisis

- Understand the value of a well written Crisis Management Plan

Topics Included:

- Types of Crises

- Incident Management and Crisis Management

- Crisis Management Team Organisation and Structure

- Crisis Management Team Roles and Responsibilities

- Crisis Management Team Response Process

- Principles of leadership and teamwork during a crisis

- An understanding of communications during a crisis

- Stress Awareness

- Managing Reputation

- Purpose and Scope of Crisis Management Plan

- Case Study / Lessons-Learned / Final Exercise

The training is designed to be interactive with numerous tabletop exercises and activities for the delegates throughout the course to reinforce introduced principles and concepts. The course style will focus on the basic principles of crisis management to ensure applicability to all operations.

Duration:

1 Day

For more information or course registration, please write to us at admin@certcg.com.

In an incident or crisis situation your organisation will be faced with a high level of scrutiny from the industry, the government and the general public. The Media plays a key role in steering the opinion of these groups on how you as an organisation are performing in managing the event.

This highly-specialised 1 day media programme will ensure your organisation obtains a foundation of good media handling and management during an incident or crisis. Effectively managing the media will help minimise any reputation damage to your organisation and even enhance that reputation for the foreseeable future.

Who Should Attend?

- Media Handling Personnel

- Senior Management involved in response to an incident or crisis

- All personnel who may have direct or indirect involvement in managing an incident or  crisis

After Completion, You Will Be Able To:

- Know how the media think and operate in their pursuit of news

- Appreciate the advantages of maintaining an effective media response strategy during crisis

- Gain valuable techniques in speaking to media professionals and handling media interviews

- Understand the importance of prompt and accurate press statements

- Understand the importance of taking charge of your Press Conferences

- Recognise the influence, both positive and negative the media have on your organisations reputation

Topics Included:

- Understanding the importance of your reputation

- An overview of what the media is and how it operates

- How to use the news media to gain positive publicity for your organisation

- Real insights into the journalists’ way of thinking and operating in covering news

- How to handle press conferences and other media interviews skillfully and confidently

- How to prevent the media from turning situations into issues or controversies detrimental to your organisation

- Practical exercises under a variety of different scenarios including mock press interviews and “ambush” interviews with professional journalists

The course is designed to be interactive with numerous group discussion sessions to reinforce principles and concepts introduced during theory presentations. Journalists’ “tricks of the trade” and interview techniques will also be discussed.

Duration:

1 Day

For more information or course registration, please write to us at admin@certcg.com.